AR# 63777


Product Returns


Xilinx provides customers with a Component Failure Analysis service and Development Systems debug, where appropriate.

This is to help improve the quality and reliability of Xilinx and customer products and manufacturing processes. 

Please review the following options in the solution section for your best service experience.


Component RMA Requests

Please go here to submit a request:

  • Electrical Failure:
    For functionality issue found after reflow.
    This includes devices not functioning to specifications, such as in the case of electrical and programming failure.
  • Visual Mechanical:
    For issues found before reflow (physical defects).
    To be considered for a return you must not use or mount these obviously damaged parts.
  • Administrative Returns:
    Issue found at Receiving / Incoming Inspection (Quantity, Labeling, Packaging issues).
    • The CQE team determines if the request warrants analysis. You may be asked to provide further information regarding device failure.
    • Xilinx will confirm receipt of your request upon submission, and a Customer Quality Engineer (CQE) will be assigned as your main case contact.

Development System Products RMA Requests

Please go here to submit a request:


Software Returns

Xilinx development tools can be purchased at a number of locations such as a Distributor or the Xilinx Online Store.
To return or exchange Xilinx development tools, please contact the source where the product was purchased.
For software technical support, you can access Xilinx self-service tools 24/7 at:
Board, Development Kit and Cable Returns
For boards or cables purchased through normal distribution channels (including the Avnet Online Store), please contact your distributor for assistance with the RMA process. 
For boards or cables purchased through the Xilinx Online Store or as a Xilinx XDF customer, please select Returns from the Service Portal:  

A Xilinx Representative will contact you shortly regarding the next steps in the process.

Please note the following warranty periods and exclusions before requesting a return:
Loaner boards or cables not originally purchased or never officially for sale are not eligible for return or exchange.
Development Systems products, including boards and other development kits and cables are subject to the below warranty periods:

  • 90 days upon shipment from Xilinx to the Xilinx direct fulfillment or Xilinx Online Store customer. 
  • 90 days upon shipment from a Xilinx distributor to the distributors end customer.


AR# 63777
Date 02/24/2016
Status Active
Type General Article
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